{"id":836,"date":"2024-08-26T11:26:32","date_gmt":"2024-08-26T04:26:32","guid":{"rendered":"https:\/\/mofi.id\/artikel\/?p=836"},"modified":"2024-08-26T11:26:33","modified_gmt":"2024-08-26T04:26:33","slug":"prosedur-pelayanan-pengaduan-nasabah-mofi","status":"publish","type":"post","link":"https:\/\/moladinfinance.com\/artikel\/prosedur-pelayanan-pengaduan-nasabah-mofi","title":{"rendered":"Prosedur Pelayanan Pengaduan Nasabah MOFI"},"content":{"rendered":"\n

Sebagai bagian dari menjaga kepercayaan Nasabah MOFI dalam hal penyelesaian pengaduan yang mengacu pada peraturan OJK dan juga meningkatkan kualitas pelayanan, berikut adalah Prosedur Pelayanan Pengaduan Nasabah MOFI untuk dapat diketahui dan dipelajari:<\/p>\n\n\n\n

    \n
  1. Nasabah mengajukan pengaduan dengan cara menghubungi:\n
      \n
    1. Call Center: (021- 31141038)\u00a0<\/li>\n\n\n\n
    2. WhatsApp: 0895-3635-43100<\/li>\n\n\n\n
    3. Email: hello@mofi.id<\/a>\u00a0<\/li>\n<\/ol>\n<\/li>\n\n\n\n
    4. Customer Service MOFI akan menerima pengaduan dan akan memberikan beberapa informasi tambahan sebagai berikut:\n
        \n
      1. Penjelasan kepada Nasabah dan\/atau Perwakilan Nasabah mengenai prosedur singkat Layanan Pengaduan<\/li>\n\n\n\n
      2. Verifikasi kebenaran informasi data Nasabah dan mengecek kelengkapan dokumen\u00a0<\/li>\n<\/ol>\n<\/li>\n\n\n\n
      3. Setelah pengaduan dirasa lengkap dan dokumen yang diberikan sudah terverifikasi, maka pengaduan akan langsung ditangani oleh unit penanganan pengaduan nasabah.\u00a0<\/li>\n\n\n\n
      4. Penanganan akan dilakukan selama 10 hari kerja setelah dokumen yang diterima sudah lengkap. Jika dibutuhkan, akan ditambahkan 10 hari kerja (Sesuai dengan POJK No 22 tahun 2023).\u00a0<\/li>\n\n\n\n
      5. Setelah proses selesai, nasabah akan menerima solusi sesuai dengan pengaduan yang telah diajukan. Tiket pengaduan akan ditutup sebagai tanda penyelesaian proses pelayanan.\u00a0<\/li>\n<\/ol>\n\n\n\n

        Demikian informasi terkait Prosedur Pelayanan Pengaduan Nasabah MOFI<\/strong>. Untuk informasi lebih lanjut terkait MOFI, segera kunjungi media sosial MOFI:<\/p>\n\n\n\n

        Instagram: @mofi.moladin
        <\/a>Facebook: MOFI
        TikTok: @mofi.id
        Atau visit website         mofi.id<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

        Sebagai bagian dari menjaga kepercayaan Nasabah MOFI dalam hal penyelesaian pengaduan yang mengacu pada peraturan OJK dan juga meningkatkan kualitas pelayanan, berikut adalah Prosedur Pelayanan Pengaduan Nasabah MOFI untuk dapat…<\/p>\n","protected":false},"author":2,"featured_media":837,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[19],"tags":[25],"yoast_head":"\nProsedur Pelayanan Pengaduan Nasabah MOFI - Moladin Finance Official Blog<\/title>\n<meta name=\"description\" content=\"Sebagai bagian dari menjaga kepercayaan Nasabah MOFI dalam hal penyelesaian pengaduan yang mengacu pada peraturan OJK dan juga meningkatkan kualitas pelayanan\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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